Return/Exchange Policy

‘To provide the best possible shopping experience, we accept free returns on all orders within 14 days of receiving your items. If you are unsatisfied for any reason, you can return your order. Our warranty lasts for 14 days from the date your order was received. After 14 days have passed since receiving your order, we are unable to offer you a refund or exchange.’

For an Eligible Return:

1. Your order must be unused and in the same condition that you received it. If the product arrives damaged or in a different condition from what we sent, we will deduct up to the full purchase amount from the refund and may deny the request.
2. It must be in its original packaging. 
3. For sizing matters or if you just changed your mind, we can offer a one-time exchange for a different product of equal or lesser value, or a full refund. (You will be responsible for return shipping costs only) 
4. For these issues mentioned in (4), any shipping fee back to us will not be covered. We do NOT offer multiple returns for the same order. Our return policy is valid for ONE return or exchange per order only. 
5. We encourage using USPS for your returns.
6. All refund requests must be approved by our team to qualify. After you submit your claim through our portal, we will respond within 24-48 hours guaranteed. 
7. All exchange requests will be approved if made within 14 days of receiving your order.

Steps to Exchange or Refund 

1. To return your order, contact us at info@icedverse.com and be as detailed as possible when filling in your information. Include photos of any production errors you noticed that will help us decide on your claim. 

2. After submitting your ticket, we will get back to you within 24-48 hours guaranteed. 

3. Upon approval for any exchange or refund, you will receive an email from us which will provide the return address and additional instructions. Return labels may only be issued for clear defects in the product missed by our Quality Control inspections.